A4: If no one knows your accessible services, what's the point? Communicating access and improving content accuracy for Northwestern Libraries' accessibility services webpage

Chris Davidson (he/him), Cory Slowik (she/her), and Frank Sweis (he/him) from Northwestern University

Last year Northwestern University Libraries staff worked together to redesign the library webpage for accessibility services. What started as a design review of its copy, readability, and information architecture turned into a comprehensive project to determine accuracy of its information and identify missing services. In some cases, new services were added, and existing services were updated to address the needs of our patrons. The project required collaboration with library, university, and accessibility stakeholders to correct information and raise awareness of our services.

This presentation will go over our process for redesigning the page, stakeholders involved in the process and how we achieved buy in, and the challenges we faced during the project.